Remote Support and Screen Sharing

Owned by Athena Tate (Unlicensed)
Last updated: Jul 02, 2020 by Amy Pfeifer (Unlicensed)
2 min read

In order to better support campus faculty and staff, LITS can provide support via Zoom with remote screen sharing.

Initiating Support

To request support, please submit a SchoolDude ticket as normal. LITS will respond and attempt to resolve issues without utilizing remote support if possible, but when required will schedule a date and time to meet virtually. This can include phone calls and/or a conference with Zoom.

To join a remote support request, follow the link provided by LITS to join the Zoom conference. A Zoom account is not required in order to join a remote session.

  1. Join the Zoom meeting via the link that was shared with you

  2. At the bottom of the Zoom meeting window, click the green Share Screen button

  3. When prompted which window to share, choose your computer desktop (usually the first option) and click the blue Share button at the bottom right corner of the window

    • A green outline around your screen indicates that everything inside of the outline is shared and visible to all participants of the meeting

  4. To grant remote control access, click the Remote Control button at the top of the screen and choose the support attendee you would like to give remote access to

    • The person remotely controlling your computer will be able to use your mouse and keyboard as if they were sitting at your computer. They can only see and access that which you see on your screen

  5. You can revoke remote access at any time by:

    • Ending the meeting

    • Clicking the red Stop Share button at the top of the screen

    • Clicking the green Remote Controlled button at the top of the screen and choosing Abort Control

    • Closing the Zoom app (Command + Q on Mac, Alt + F4 on Windows)

    • Closing your laptop’s lid, putting the computer to sleep, or shutting down the computer