Most Beloit College printers and copiers are supported and serviced under contract with Marco Technologies, a technology management company responsible for keeping our printer devices running smoothly. Each device that is managed by Marco Technologies will be labeled with a tag such as the one to the right.

For devices not covered by Marco’s maintenance program, employees will manage their own supplies and service. If you encounter a service problem you cannot resolve please contact LITS Support. The tech support team may be able to help or may provide a recommendation.

• 1 Printer Support
• 2 Printer Service
• 3 Printer Supplies
• 4 Additional Support

 

Open

Printer Support

For problems with, questions about, or training on using a printer/copier or any of its functionality, including copying, printing, scanning, and faxing, please call Marco Technologies at (800) 847-3098, and be sure to provide the Marco ID tag number on the printer you have questions about.

Printer Service

If you experience problems with your print device that require maintenance or service repairs, please contact Marco Technologies at (800) 847-3098 or copierservice@marconet.com to initiate a service request. Be sure to note the Marco ID tag number on the printer that requires service.

Printer Supplies

Marco Technologies-supported devices are network connected which allows them to be monitored remotely for service and supplies.

Toner cartridges will be sent automatically to the point-of-contact for that print device when the toner threshold reaches 10% or the toner is anticipated to run out in two weeks, whichever happens first. LITS keeps spare Sharp toner cartridges on hand, so please contact LITS Support if you have an urgent need. Empty toner cartridges should be taken to the Mail Center for recycling.

Waste toner containers for color printers (Sharp XC2235 & XC2326 and Lexmark C22440, C4352, & CS943DE) are not sent automatically, but they are included in our supplies contract. You should always keep an empty container near the machine in case it is needed. After you replace the container in the machine, order a new one to keep on hand. The full containers can be thrown in the garbage or you can ask the technician to empty them so they can be reused. Marco won’t send a technician just to empty the container, but they might be able to do it if they are already on site servicing the machine.

Staples are not part of our supplies contract, so they need to be ordered manually and the purchasing department will be invoiced. You may also order staples from other vendors, as long as they are compatible with the machine.

To order supplies, please contact Marco Technologies at (800) 847-3098 or supplies@marconet.com.

Additional Support

If you are unable to resolve your question or issue after contacting Marco Technologies, please contact LITS Support.