Most Beloit College printers and copiers are supported and serviced under contract with Marco Technologies, a technology management company responsible for keeping our printer devices running smoothly. Each device that is managed by Marco Technologies will be labeled with a tag such as the one to the right.

For devices not covered by Marco’s maintenance program, employees will manage their own supplies and service. If you encounter a service problem you cannot resolve please contact LITS Support. The tech support team may be able to help or may provide a recommendation.

• 1 Printer Support
• 2 Printer Service
• 3 Printer Supplies
• 4 Additional Support

 

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Printer Support

For problems with, questions about, or training on using a printer/copier or any of its functionality, including copying, printing, scanning, and faxing, please call Marco Technologies at (800) 847-3098, and be sure to provide the Marco ID tag number on the printer you have questions about.

Printer Service

If you experience problems with your print device that require maintenance or service repairs, please contact Marco Technologies at (800) 847-3098 or copierservice@marconet.com to initiate a service request. Be sure to note the Marco ID tag number on the printer that requires service.

Printer Supplies

Marco Technologies-supported devices are network connected which allows them to be monitored remotely for service and supplies. Toner and ink will be sent automatically to the point-of-contact for that print device when the toner threshold reaches 10% or the toner is anticipated to run out in two weeks, whichever happens first. If additional supplies are needed or are needed sooner, please contact Marco Technologies at (800) 847-3098 or supplies@marconet.com. Supplies that always must be ordered manually are waste toner cartridges and staples. The point-of-contact for each device is generally building coordinators or program coordinators. If you need help identifying your point-of-contact, please contact the IT department.

Additional Support

If you are unable to resolve your question or issue after contacting Marco Technologies, please contact LITS Support.