Troubleshooting Login Issues

Overview


Company or School Adobe IDs are provisioned automatically to all faculty, students, and staff for logging into Creative Cloud on public lab computers or Apporto. See Company or School Adobe ID for more information.

Personal Adobe IDs are provided to individual faculty and staff with the need to use Creative Cloud on their personal devices. See Personal Adobe ID for more information.

Many login issues can be resolved with the following simple troubleshooting steps. After identifying which type of account you use, please try the steps below.

 

 

Logging Out of Creative Cloud


Most issues can be resolved by logging out of Creative Cloud and then logging back in with the correct account type. To log out of Creative Cloud:

  1. Click on the Creative Cloud desktop app icon in the system tray to open the Creative Cloud app, or open the app from the Applications folder or Start menu.

  2. Click the light blue Profile icon at the upper-right corner of the window.

  3. Choose Sign Out from the popup menu.

 

Logging In to Creative Cloud


When logging into Creative Cloud, it’s important to ensure you’re logging in with the correct account type, depending on the type of account you have and the device you’re logging into.

For students, faculty, or staff using a Company or School Adobe ID

To log into a public lab computer or Apporto:

  1. Log into a lab computer that has Creative Cloud installed or sign in to Apporto.

  2. Open a Creative Cloud application:

    • On a Mac lab computer: Choose an Adobe application from the dock at the bottom of the screen, or use Finder to browse the Applications folder and double-click on the Adobe app you wish to use.

    • On a PC or Apporto: Double-click the “Adobe CC” folder on the Apporto desktop and then double-click the app you wish to use, or click the Start button and choose the app from the Start menu.

  3. When prompted, enter your Beloit email address and click Continue.

  4. If prompted to choose “Company or School Account” or “Personal Account”, choose Company or School Account.

  5. Sign in with your Beloit username and password.

You must select Company or School ID when signing in. Signing in with a Personal ID will display an error message stating that your account is not valid or you will not see any available apps. If this happens, sign out of Creative Cloud by clicking the blue profile icon at the top right corner of the Creative Cloud desktop app, and sign in again but be sure to choose Company or School Account.

If another user is signed in and you are not prompted to enter your login credentials, you should first Log out of Creative Cloud.

 

For faculty or staff using a Personal Adobe ID

You can log into Creative Cloud on a public computer with the steps above, but be sure to choose Personal Account instead of “Company or School Account”.

To log into Creative Cloud on your own workstation or personal computer, first install Creative Cloud; then:

  1. Log into a computer or Apporto where Creative Cloud is installed.

  2. Depending on your OS:

    1. On a Mac: Choose an Adobe application from the dock at the bottom of the screen. Alternatively, use Finder to browse the Applications folder and double-click on the Adobe app you wish to use.

    2. On a PC: Click Start and type in the name of the app you wish to use, or browse the Start Menu to find the app you are looking for.

  3. When prompted, enter your Beloit email address and click Continue.

  4. If prompted to choose “Company or School Account” or “Personal Account”, choose Personal Account.

  5. Sign in with your Adobe ID password. Remember that this password may be different than your Beloit College account password.

You must select Personal Account when signing in. Signing in with a “Company or School Account” will display an error message stating that your account is not valid or you will not see any available apps. If this happens, sign out of Creative Cloud by clicking the blue profile icon at the top right corner of the Creative Cloud desktop app, and sign in again but be sure to choose Personal Account.

 

 

Ensure your account is activated


Personal Adobe ID accounts must be activated before they can be used. Activation is a one-time process that is achieved by clicking the "Get Started" link within the email you received when your Adobe account was created. Company or School Adobe IDs do not need to be activated.

  • The activation email has the subject "Get started with Creative Cloud All Apps" (or the name of the specific app you are licensed for) and will come from the email address notifications@adobe.com.

To activate your account:

  1. Find the activation email with the subject outlined above and click on the Get Started link within the message.

  2. If prompted, confirm your first and last name and set an account password. Your password does not need to be the same as your Beloit College account password, but making it so can be easier to remember later.

  3. You can confirm whether or not your account is active by visiting adobe.com and clicking the Sign in link at the top-right corner of the page. Then, try to sign in with your Adobe account.

    • Make sure to choose Personal Account when prompted to sign in, and not “Company or School Account”. If you choose the wrong account type, sign out and back in again with the correct option.

  4. If you are able to sign in successfully, please return to the computer you are having trouble logging into and try logging in again.


If you can't access the activation email or aren't able to sign in, please see the next section Resetting your password.

 


Resetting your password


If you have forgotten your Personal Adobe ID password, or if you cannot activate your account or log in, you can reset your password.

  1. Visit adobe.com and click the Sign In link at the top-right corner of the page.

  2. Enter your Beloit College email address and click Next.

  3. Choose Personal account when prompted.

  4. Click the “Reset your password” link at the bottom of the sign in box.

  5. You’ll be sent a verification code to your email address; enter this code in the verification box on the login screen.

  6. Enter a new password in both text fields and click Reset my password. When your password has successfully been changed, you'll receive a confirmation email from Adobe.

  7. Try logging into Creative Cloud again.


Further support


If you have tried all of the above troubleshooting steps but are still unsuccessful in logging into your Adobe account or accessing Adobe products, please contact LITS support.