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Overview

Enterprise IDs are provisioned to all faculty, students, and staff for logging into Creative Cloud on public lab computers. See Company or School Adobe ID for more information.

Adobe IDs are provided to individual faculty and staff with the need to use Creative Cloud on their personal devices. See Personal Adobe ID for more information.

Many login issues can be resolved with the following simple troubleshooting steps. After identifying which type of account you use, please try the steps below.



Ensure your account is activated

Adobe ID and Enterprise ID accounts must be activated before they can be used. Activation is a one-time process that is achieved by clicking the "Get Started" link within the email you received when your Adobe account was created.

  • For Adobe ID users, this activation email has the subject "Access is granted. Enjoy Creative Cloud All Apps now."
  • For Enterprise ID users, the activation email has the subject "Your invitation from Beloit College for Adobe software and services"


To ensure your account is activated:

  1. Find the activation email with the subject outlined above and click on the Get Started link within the message.
  2. If prompted, confirm your first and last name and set an account password. Your password does not need to be the same as your Beloit College account password, but making it so can be easier to remember later.
  3. You can confirm whether or not your account is active by visiting adobe.com and clicking the Sign in link at the top-right corner of the page. Then, try to sign in with your Adobe account.
    • For Adobe ID users, look for "Adobe ID" at the top of the login window. If you see "Enterprise ID" instead, click the link "Sign in with an Adobe ID" at the bottom of the login window first.
    • For Enterprise ID users, look for "Enterprise ID" at the top of the login window. If you see "Adobe ID" instead, click the link "Sign in with an Enterprise ID" at the bottom of the login window first.
  4. If you are able to sign in successfully, please return to the computer you are having trouble logging into and try logging in again.


If you can't access the activation email or aren't able to sign in, please see the next section Resetting your password.


Resetting your Password

If you have forgotten your Adobe ID or Enterprise ID password, or if you cannot activate your account or log in, you can reset your password.

  1. Visit adobe.com and click the Sign In link at the top-right corner of the page.
  2. Verify that you're at the correct login screen for your account type:
    • For Adobe ID users, look for "Adobe ID" at the top of the login page. If you see "Enterprise ID" instead, click the link "Sign in with an Adobe ID" at the bottom of the login window first.
    • For Enterprise ID users, look for "Enterprise ID" at the top of the login page. If you see "Adobe ID" instead, click the link "Sign in with an Enterprise ID" at the bottom of the login window first.
  3. Click the Forgot Password? link below the sign in box.
  4. Enter your Beloit College email address and click Next.
  5. Check your email for a message from Adobe with the subject "Reset Your Adobe ID/Enterprise ID Password" and click the reset password link in the email.
  6. Enter a new password in both text fields and click Reset my password. When your password has successfully been changed, you'll receive a confirmation email from Adobe.
  7. Try signing into your Adobe products again.


If you still have trouble, please try Logging into Creative Cloud.


Logging into Creative Cloud

To use Adobe Creative Cloud products on personal or public lab devices, all users must sign in using their Adobe ID or Enterprise ID. To sign in:

  1. Log into a computer with your Beloit College username and password or computer lab account credentials.
  2. Depending on your OS:
    1. On a Mac: Choose an Adobe application from the dock at the bottom of the screen. Alternatively, use Finder to browse the Applications folder and double-click on the Adobe app you wish to use.
    2. On a PC: Click Start and type in the name of the app you wish to use, or browse the Start Menu to find the app you are looking for.
  3. When prompted, log in to Creative Cloud with your Adobe ID or Enterprise ID. Remember that your Adobe ID password may be different than your Beloit College account password.


Important

When logging in, you may be prompted to enter an Adobe ID or an Enterprise ID. Make sure you are logging in with the type of account that you are assigned. You will see "Adobe ID" or "Enterprise ID" at the top of the sign in window. If this does not match your ID type, click the link below the sign-in text boxes to sign in using your account type.


If another user is signed in and you are not prompted to enter your login credentials, you should first Log out of Creative Cloud.


Further Support

If you have tried all of the above troubleshooting steps but are still unsuccessful in logging into your Adobe account or accessing Adobe products, please contact LITS support or submit a SchoolDude ticket.

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