Overview
Company or School Adobe IDs are provisioned automatically to all faculty, students, and staff for logging into Creative Cloud on public lab computers or Apporto. See Company or School Adobe ID for more information.
Personal Adobe IDs are provided to individual faculty and staff with the need to use Creative Cloud on their personal devices. See Personal Adobe ID for more information.
Many login issues can be resolved with the following simple troubleshooting steps. After identifying which type of account you use, please try the steps below.
Logging into Creative Cloud
Ensure your account is activated
Personal Adobe ID accounts must be activated before they can be used. Activation is a one-time process that is achieved by clicking the "Get Started" link within the email you received when your Adobe account was created. Company or School Adobe IDs do not need to be activated.
The activation email has the subject "Get started with Creative Cloud All Apps" (or the name of the specific app you are licensed for) and will come from the email address notifications@adobe.com.
To activate your account:
Find the activation email with the subject outlined above and click on the Get Started link within the message.
If prompted, confirm your first and last name and set an account password. Your password does not need to be the same as your Beloit College account password, but making it so can be easier to remember later.
You can confirm whether or not your account is active by visiting adobe.com and clicking the Sign in link at the top-right corner of the page. Then, try to sign in with your Adobe account.
Make sure to choose Personal Account when prompted to sign in, and not “Company or School Account”. If you choose the wrong account type, sign out and back in again with the correct option.
If you are able to sign in successfully, please return to the computer you are having trouble logging into and try logging in again.
If you can't access the activation email or aren't able to sign in, please see the next section Resetting your password.
Resetting your Password
Further Support
If you have tried all of the above troubleshooting steps but are still unsuccessful in logging into your Adobe account or accessing Adobe products, please contact LITS support.