Overview
Company or School Adobe IDs are provisioned automatically to all faculty, students, and staff for logging into Creative Cloud on public lab computers or Apporto. See Company or School Adobe ID for more information.
Personal Adobe IDs are provided to individual faculty and staff with the need to use Creative Cloud on their personal devices. See Personal Adobe ID for more information.
Many login issues can be resolved with the following simple troubleshooting steps. After identifying which type of account you use, please try the steps below.
Logging Out of Creative Cloud
Most issues can be resolved by logging out of Creative Cloud and then logging back in with the correct account type. To log out of Creative Cloud:
Click on the Creative Cloud desktop app icon in the system tray to open the Creative Cloud app, or open the app from the Applications folder or Start menu.
Click the light blue Profile icon at the upper-right corner of the window.
Choose Sign Out from the popup menu.
Logging In to Creative Cloud
Ensure your account is activated
Resetting your password
Further support
If you have tried all of the above troubleshooting steps but are still unsuccessful in logging into your Adobe account or accessing Adobe products, please contact LITS support.