Troubleshooting Issues

Owned by Athena Tate (Unlicensed)
Last updated: Nov 18, 2019 by Twyla Rivalee Barkakoty (Unlicensed)Version comment
2 min read

Contents:


No dial tone 

If you pick up your handset and do not hear a dial tone, there are a couple of things you can try. First, check to make sure you are Hot Desked into your phone.

Hot Desking is another term for logging in. If you look in the upper left corner of the display and see a number that begins with a hashtag or pound sign (#) you are not logged in. 

Follow the steps given below to Hot Desk in: 

  1. Press the Hot Desk soft key (soft keys are shown below in the red rectangle)
  2. Enter your 4 digit phone extension
  3. Press the Enter soft key
  4. Enter your PIN, and press the Enter soft key.
    • Note: If this is your first time logging in your PIN will be 1234. Otherwise if you have set up your voice mail, use the new PIN code you created.
  5. Once you are logged in your will see your extension number displayed in the upper left corner of the screen. 
  6. Check for dial tone. If you do not hear dial tone, proceed to the next section and reboot your phone.


Reboot Phone

Follow the steps given below to Reboot your Phone. 

  1. When you have Hot Desked (logged in) to your phone, press the Settings key.

  2. Using the Navigation Wheel  arrow to the right until you see the Restart icon on your phone display. 

  3. Find the Softkey labeled Select and press it. Alternately, you can press the center of the Navigation Wheel to select the menu option.

  4. When asked if you want to restart the phone, press the Softkey labeled Restart.

Your phone should now reboot.

Note:The reboot process takes about 3-4 minutes. The phone will remember that you were logged in and restore you to that state.

After you have completed this process pick up the handset and listen for a dial tone.  

If you do not have dial tone after following these steps, initiate a help desk ticket. 


Local calls cannot connect; Invalid number message with fast busy

If you dial 9 to get an outside line and a 7 digit local number, you may get a fast busy signal, or a message saying the number is invalid.

For local calls, IP phone systems require you to dial the area code and the number - the full 10 digit number.

For long distance calls, you must dial 9 to get an outside line, 1, and then the full 10 digit extension.