If you are using your personal or college-owned laptop or other network equipment off campus, whether at a public hotspot or through your own ISP at home, this guide can help you troubleshoot speed and connectivity issues.
Check your Internet connection
Your ISP (Internet Service Provider; some examples are Spectrum, AT&T, Comcast, Verizon, etc.) provides a link to the outside world to your home or business through a modem. Before anything else, you should verify that you have an active internet connection to your modem.
Make sure your modem’s Internet status light is lit.