In order to better support campus faculty and staff, LITS can provide support via Zoom with remote screen sharing.
To request support, please submit a SchoolDude ticket as normal. LITS will respond and attempt to resolve issues without utilizing remote support if possible, but when required will schedule a date and time to meet virtually. This can include phone calls and/or a conference with Zoom.
To join a remote support request, follow the link provided by LITS to join the Zoom conference. A Zoom account is not required in order to join a remote session.