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  • Some internet providers may give you one device which provides a modem and wireless router in one.

  • If you have both a modem and router, there should be an Ethernet cable connecting your modem’s LAN port to the router’s WAN port.

  • You can check to see if your router is connected properly by connecting a working laptop to one of the LAN ports on the router with an Ethernet cable.

  • You can “power cycle” your router by unplugging power from it, wait for 10 seconds, then reconnect power. This will ‘reboot’ the router. Wait 2-3 minutes for it to reboot.

Test your connection speed

An Internet connection’s speed is measured in Megabits per Second (Mbps), and internet service is sold with performance standards that are often “up to” some speed in Mbps. This does not mean that you will always reach this speed - especially during peak hours such as after normal work or school hours, or during the day when many people may be working from home. You can use this information to gain some insight about your home internet connection speed.

  • Visit and click the Go button to record your Ping, Download, and Upload speeds.

  • Ping is a measure of how quickly information travels from your computer to another computer on the internet and back. Anything under 25 ms is good; up to 100 is ok but may be slow for some online games; up to 250 is slower than average; above 250 may mean there are significant delays in your connection. Note that ping times vary greatly due to many factors.

  • Download speeds can vary, from just 1-2 Mbps on a slow connection (cellular data, in a low coverage area; or when using Satellite or DSL internet) to 5-10 Mbps (slow for broadband, but enough for one person to browse the web without much slowdown) to upwards of 100 Mbps or more (depending on many factors).

  • Upload speeds also vary but are generally only a percentage of your download speed. Expect this speed to be 10-15% or more of your download speed.


Check your wireless network